Return & Refund Policy

Thank you for shopping with Garhwalvasi.

Due to the nature of our products, we do not accept returns on any orders. Our products are personal care items, and for hygiene, safety, and quality-control reasons, opened or used products cannot be returned.

Returns

We do not offer returns on any products purchased through our website.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Orders

We take great care in packaging and shipping our products. However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

To report an issue, please email us at garhwalvasi@gmail.com with:

• Your order number

• Clear photographs of the damaged product

• Clear photographs of the outer packaging

• A brief description of the issue

Our team will review the information provided and assess the claim. We may request additional information if necessary.

Please note that submitting a claim does not automatically guarantee a refund. Each case will be reviewed individually based on the evidence provided.

Refund Eligibility

Refunds may be considered only in the following situations:

• The product arrives physically damaged during transit.

• You receive an incorrect product.

• The product is found to be defective upon delivery.

Garhwalvasi reserves the right to approve or reject refund requests after reviewing the submitted evidence.

Approved Refunds

If your refund request is approved, the refund will be processed to your original payment method.

Please allow up to 7 business days for the refund to be reflected in your account after approval. Processing times may vary depending on your bank, credit card provider, or payment service.

Contact Us

For any questions regarding this policy or to report a damaged order, please contact:

Email: garhwalvasi@gmail.com

We are committed to resolving genuine order issues fairly and promptly.